Conflict Resolution

Communication is at the heart of a dialogue between two people or two thousand. The ability to listen effectively, gather feedback, engage others, and deal with difficult situations is a critical leadership skill. Effective communications is considered a soft skill in some circles, however, soft does not correlate with "easy to learn". In fact, this particular soft skill can be hard or challenging for many. For instance, if an individual is unable to understand how one feels about a situation, how is it possible to emulate what another person might feel. In this case, effective communications is essential for leaders who manage an array of staff and management in various work groups, generations, leadership styles, and job profiles. Agility is key. Certainly, if a leader manages someone with an identical style, life is easy. Texts, emails, cellular telephones, Skype, social networking and other methods decreases personal 1:1 dialogue and often may lead to misunderstandings, barriers in trust, and the pure lack of practice. Leaders, teams, or groups who desire to improve communication and conflict resolution skills will benefit with Workshop AZ’s "Leadership Agility" Session.

The core components of the session include:

• Understand various leadership styles and comfort zones
• Listen to understand and learn
• Give and receive feedback effectively and objectively
• Conflict resolution skills
• Create trusting environments to improve engagement and buy-in

Words create worlds. The language of an organization represents the culture. Cultures which value and practice open, honest, and direct communications produce results. These results impact clients, sales volume, employee/associate engagement and buy-in, organizational change, accountability, vendors/partners, and profits. Effective communications allows for constructive discussion and dialogue around conflicting points of view, strong opinions, chain of command issues, decision making, and overall buy-in. When a group or team can move on after a conflict and continue to function effectively, the team thrives and expands leadership agility.

Workshop AZ provides sessions for individual leaders, groups, departments, and committees. Mediation facilitation and assistance is also available for specific conflict situations. Reframing is used to work through confrontational situations.